Shashi.ai is a cloud based, digital lodging platform, powered by AI, that enables customers to hyper-personalize, manage, and control every aspect of their end-to-end journey from any device, anywhere, anytime. Shashi.ai is designed to integrate seamlessly into existing lodging enterprise systems, including but not limited to property management and central reservation systems. Shashi.ai always stays current with latests software updates over the cloud, by design, to meet the ever-evolving changes in our customers' lives. Every hotel on the shashi.ai platform will stay current, and there's no need to break through walls.
A vast majority of existing touch points would go away, including front desk, concierge, valet, bellman, and more. Hotels will have to learn and adapt to be able to offer compelling customer experiences to differentiate themselves with only a fraction of touch points available to them. To create exceptional guest experiences, seamlessly integrated across the digital and physical worlds, shashi.ai will also equip the hotel staff with tools necessary to meet each customer where they are in their journey with purposeful and hyper-personalized “touch”, thereby enabling Segments of One.
shashi.ai guest journey
BOOKING
Allows customers to make guest room, meeting room, and dining reservations
Customers can select Early Check-in or Late Check-out time with a single click at the time of booking
Complete a reservation without any data entry, even if you are a first-time customer, with Apple Pay or Google Pay
Ability to up-sell and cross-sell targeted ancillary products and services to the customer
CHECK-IN
Customers can completely bypass the hotel staff and go directly to their room with Mobile Check-in & Mobile Key
Customers can select any available room that suits them best, with an incremental pricing model
Customers can select Early Check-in or Late Check-out time with a single click
Customers can preset their room settings, such as room temperature, room lights, music & family portraits
Customers can personalize their entire stay, such as preferred pillow firmness, pre-stocked mini bar with their choice of beverages & snacks
Customer 360 allows hotel staff to get a complete view of customer profile and preferences including internal & external date (such as their LinkedIn profile) along with hyper-personalized recommendations and call to actions using artificial intelligence, to create exceptional experiences with purposeful & hyper-personalized "touch"
LIVING ROOM IN A BOX
Take your living room with you, wherever you go. Transform the hotel room into your living room, with your family portrait on a 65" digital art frame with background music per your selection, the temperature in the room preset to your preferred setting and the lights exactly the way you like them - you can not only control the brightness, but you can select any color in the color palette
With Global Connect, you will be automatically connected to a secured Wi-Fi as soon as you walk into your room. No more logins required in any hotel on shashi.ai platform. Experience Wi-Fi just the way you do it in your living room. Start casting seamlessly from your device without any logins or source changes. You can start streaming by simply scanning your preferred app and your credentials will be cleared automatically at check-out with a confirmation text. Just like your living room, you can play your favorite channels or news from our content library.
With Sleep Concierge, you can wind down with calming music and a cup of chamomile tea delivered to your room before the TV automatically turns off at your pre-set time and your room transitions to white noise music for a sound sleep. You can also click-to-order sleep essentials, such as eye masks, ear plugs, pillow with just the right firmness, and extra warm blankets.
The Alarm feature allows customers to wake up with their preferred music and light settings
Hotels will be able to automatically turn off the lights and reset the temperature in the room based upon real-time events such as checkout, occupancy sensor status, and housekeeping status
Service
Customers can easily order and track service and maintenance requests directly from their own device or the TV Display
Customers can order essentials, such as towels, pillow, extra water bottles, etc. with a single click from their own device or the TV Display
Customers can order for in-room dining directly from their own device or the TV Display
Customers are able to access, review, print and email their past and current folios
Shashi Cash loyalty Program
Customers earn 5% Cash Back when book directly with the hotel, including reservations made on GDS/Concur for corporate negotiated accounts
Customers can transfer Shashi Cash to self, friends and family thru Venmo & PayPal in real-time or transfer it to their bank account
Special member-only discounts and promotions, e.g. $100 F&B Credit for a Rate Plan, 2x Cash Back on Shoulder Nights, 10% Discount off bar beverages for slow weeks
Shashi Cash can also be used as a payment card on Apple Pay and Google Pay
ARTIFICAL INTELLIGENCE
Capturing all relevant data and events to continuously train the hyper-personalization models to improve every aspect of customer journey at every digital or physical touch
Generative AI Itinerary will create hyper-personalized itineraries for each guest based on their travel dates, purpose, preferences, events, weather, etc.
Generative AI Packing List will create hyper-personalized packing lists for each guest based on their travel dates, purpose, preferences, events, etc.
Generative AI Trip Planner will assist guests with selecting their destinations and help plan their travel